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Council Tax Arrears

If you are in arrears with your Council Tax payments you need to address the situation quickly. We can help.

What to do if you have arrears

Step 1 is to establish how much you can afford on top of your normal council tax payments in order to repay the arrears. Draw up a detailed income and expenditure form including repayments to your credit cards and loans.

If you have any money left after your other costs, step 2 is to contact your local authority and make an offer. Explain that the amount you are offering will prevent any further arrears and court costs. If your local authority will not negotiate with you continue making the payments to the authority (for further details on what to do if your offer is refused see below). You can either contact the authority yourself or ask your local Citizens Advice Bureau for help. Go to the website www.nacab.org.uk for information on contacting your local CAB.

If you do not have sufficient funds to make a repayment offer you will need further advice. Step 3 is to contact one of the following organisations:

Payplan - The Free Debt Advice Agency
Freephone 0800 917 7823
Email: help@payplan.com
Web: www.payplan.com

Citizens Advice Bureaux - www.nacab.org.uk

National Debtline - 0808 808 4000

These organisations will provide advice and help you work out a repayment schedule.

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If your offer is refused

If your offer is refused contact your local Citizens Advice Bureau for help.

Some local authorities insist arrears are paid before you resume normal payments. If they refuse to accept payments towards the current year until the arrears are paid, then you should consider making a complaint. Ask your local councillor to help.

If this is unsatisfactory, try the Local Government Ombudsman on 020 79153210, and argue that not allowing you to make payments for the current year is allowing further arrears to accumulate and further court costs to be incurred.

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Payment methods

There are several possibilities for paying your Council Tax bill:

1. Pay the whole amount in one lump sum by cheque at your local council offices.
2. Pay your bill by direct debit over ten months, or by Girobank Transfer.
3. Pay your bill monthly or at shorter intervals over the counter at your local council offices in cash with a payment card.
4. Pay your bill with a swipe card at your local council offices.

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Steps your local authority can take against you:

Within 28 days of non-payment of your council tax the local authority can ask the Magistrates Court to issue a court summons. It is likely that the local authority will give you time to make an offer of repayment for the arrears, however, it is important to contact them straight away.

If you have not paid within 28 days and have missed two payments previously the local authority is entitled to ask for the full amount straight away. It is still worth attempting to contact them with suggested repayments as some local authorities will consider your offer.

If you have received a court summons and have not paid the arrears, the local authority can then ask the Magistrates Court to issue a liability order. The outcome of this may be one of the following:
Deduction from your wages through an attachment to earnings
Deduction from Income Support
Deduction from Jobseeker's Allowance
Instruct a bailiff to seize goods from your home to cover the amount of the arrears. For more information on bailiffs click here.

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Council Tax Benefit

You should qualify for a discount of 25% from the local authority if you are the only adult living in your property.
If you or your family only has a low total income you may be entitled to Council Tax Benefit which will pay all or part of the bill. It is important to claim this as soon as possible as backdating is generally not allowed. You may also claim Second Adult Rebate or you may be entitled to a reduction if the property has been adapted for people with physical or mental disabilities.

Students are exempt from paying Council Tax.

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